Senior Specialist, Implementation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Implementation Job Summary We are seeking a highly motivated and technically skilled Implementation Project Manager to lead customer-facing electronic payment processing projects. This role involves managing cross-functional teams, coordinating complex implementations, and ensuring seamless integration of Mastercards payment systems including API-based solutions. If you have a strong background in payment processing, project management, and API integration, and are fluent in English, French, and Arabic, we encourage you to apply. Key Responsibilities

• Serve as the primary point of contact for customers and Mastercard representatives throughout the end-to-end execution of projects implementation.
• Lead planning, coordination, and execution of standard to complex implementation activities, ensuring timely delivery and high-quality outcomes.
• Assess customer requirements and document impacts on Mastercards core and non-core processing systems, including API-based integrations.
• Define project scope, develop detailed implementation plans, and manage timelines using Mastercards global project coordination methodology.
• Coordinate internal and external resources, including technical and non-technical stakeholders.
• Manage multiple customer implementation projects simultaneously.
• Facilitate customer onboarding, host interface testing, certification, and go-live support.
• Provide expert guidance on Mastercards APIs.
• Support post-implementation reviews and continuous improvement initiatives.

Qualifications Technical Expertise

• Strong background in Information Technology, with knowledge of network infrastructure, system architecture, and application development.
• Proven experience with API integration.
• Familiarity with API testing tools.
• Understanding of data formats such as JSON and XML in payment environments.

Industry Knowledge

• In-depth knowledge of electronic payment transaction processing, including authorization, clearing, and settlement.
• Strong understanding of Mastercards processing systems, message formats, and host interface testing services.
• Familiarity with the four-party model and Mastercards transaction lifecycle.

Project Management

• Experience managing complex projects in matrixed organizations.
• Proficiency with project management tools and methodologies.
• Ability to manage change and adapt to evolving customer needs.

Communication & Collaboration

• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build relationships with customers and internal teams.
• Experience delivering training and presentations to technical and business audiences.

Personal Attributes

• Self-starter with a proactive attitude and passion for continuous learning.
• Strong analytical and problem-solving skills.
• Comfortable working independently and collaboratively.

Language Requirements

• Fluent in English (required)
• Fluent in French and Arabic (required)

Why Join Us? At Mastercard, youll be part of a global team transforming the way the world pays. Youll work on cutting-edge projects, collaborate with top-tier professionals, and make a real impact on the future of commerce. We offer a supportive, inclusive, and innovative work environment where your ideas are valued and your growth is encouraged.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercards security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.

Information :

• Company : Mastercard
• Position : Senior Specialist, Implementation
• Location : Casablanca
• Country : MA