Project Manager/Client Success & Relationship Manager (English Language Required)

Project Manager Role

About UsLysi (https://lysi.co/) solves problems that arise at the point between business expansion and technology. Our team utilizes the latest software technologies to set the stage to enable and support growth in your company.

Role Overview:

As a Client Success Project Manager, you will lead implementation and post-go-live phases of LYSIs integration projects, ensuring each client achieves their desired outcomes. This hybrid role combines proactive customer success management with hands-on project leadership. Youll be the primary liaison between clients, technical teams, and partners, delivering projects on time while cultivating trust and long-term value.

Key Responsibilities:

Project Ownership

• Manage the end-to-end execution of integration and automation projects, from kickoff to delivery and maintenance.
• Coordinate with solution architects, developers, and partner platforms (e.g., Celigo) to ensure seamless execution.
• Monitor project timelines, track dependencies, and communicate status updates clearly and regularly.

Client Success & Relationship Management

• Build and maintain strong client relationships by understanding their business processes and success criteria.
• Lead onboarding sessions, training, and regular check-ins to ensure solution adoption and client satisfaction.
• Identify upsell and expansion opportunities by aligning integration outcomes with business growth.

Collaboration & Documentation

• Maintain accurate documentation of project plans, decisions, and client feedback.
• Work closely with internal teams to translate client requirements into actionable development tasks.
• Escalate risks and blockers proactively with recommended mitigation strategies.

Optimization & Support

• Post-implementation, support clients with troubleshooting, updates, and performance enhancements.
• Leverage client insights to contribute to LYSIs continuous improvement, including productised offerings and support models.

Requirements:

• 3+ years of experience in project management, client success, or delivery roles, ideally within SaaS, integration, or tech consulting.
• Solid understanding of system integration, APIs, and cloud-based platforms.
• Excellent communication and stakeholder management skills (written and verbal).
• Strong organizational skills with a results-oriented mindset and comfort managing multiple client accounts.
• Familiarity with tools like Celigo, HubSpot, Jira, or Monday.com is a plus.

Why LYSI:

• Be part of an ambitious team based in Rabat, delivering cutting-edge integration solutions globally.
• Enjoy a collaborative, high-growth environment where your ideas and initiative drive real impact.
• Work on-site with a multidisciplinary team at our Rabat HQ, with clear opportunities for leadership and development.

Job Type: Full-time

Pay: 8,000.00DH - 12,000.00DH per month

Information :

• Company : Lysi
• Position : Project Manager/Client Success & Relationship Manager (English Language Required)
• Location : Rabat
• Country : MA