Customer Service Representative (Remote)

Customer Service Agent Job DescriptionPosition Overview

Were seeking a professional, empathetic Customer Service Agent to join our remote team. This position will provide exceptional customer support via multiple communication channels while ensuring customer satisfaction and problem resolution.

Key Responsibilities

• Respond to customer inquiries through various channels (phone, email, chat, social media)
• Troubleshoot and resolve customer issues in a timely manner
• Document customer interactions in our customer relationship management (CRM) system
• Process orders, returns, and exchanges according to company policies
• Identify and escalate complex issues to appropriate departments
• Maintain product knowledge to provide accurate information to customers
• Collect customer feedback and share insights with relevant teams
• Participate in training sessions to enhance customer service skills
• Meet or exceed performance metrics including response time and customer satisfaction

Requirements

• Minimum of 2 years of experience in customer service
• Fluency in both Arabic and English (written and verbal)
• Typing speed of at least 50 words per minute
• High school diploma or equivalent; some college education preferred
• Strong problem-solving abilities and attention to detail
• Proficiency with computers and ability to learn new software quickly
• Experience with CRM systems preferred
• Self-motivated with ability to work independently in a remote environment
• Excellent time management skills and ability to prioritize tasks

Technical Requirements

• Reliable high-speed internet connection (minimum 25 Mbps download/5 Mbps upload)
• Personal computer with updated operating system (Windows 10/11 or macOS 11+)
• Headset with noise-cancelling microphone
• Quiet, distraction-free workspace
• Backup power solution recommended

Working Hours

• Full-time position
• Schedule may include evenings, weekends, or holidays depending on business needs
• Shifts will be aligned with customer support coverage hours in assigned regions

Benefits

• Competitive hourly wage based on experience and location
• Paid time off and holiday pay
• Professional development opportunities
• Performance-based incentives

Job Type: Full-time

Pay: Up to 3,000.00DH per month

Information :

• Company : AccuTree Consulting
• Position : Customer Service Representative (Remote)
• Location : Maroc
• Country : MA